Effective from Monday 8th Sept 2014, KT OOSH Services has made changes to Permanent & Casual Care PLUS introduced Emergency Care. These changes and the introduction of Emergency Care is to encourage parents to supply as much notice as possible for absences and unscheduled care due to our centre numbers increasing and being close to capacity in some cases. Below are definitions of the four different types of care we will be supplying effective from 8th September 2014.
Permanent Care:
This type of care is based on a regular booking. Permanent Care is a regular booking that occurs weekly or fortnightly and attracts permanent rates (See Fee Policies).
Changes can be made to Permanent Care bookings provided two weeks notice in writing is supplied to Head Office. Two weeks notice in writing also applies for any Cancellation of care.
All changes to Permanent Care are to be emailed to your appropriate KT OOSH Services email address:
All requests for Permanent Care to be either changed or cancelled will be confirmed by Head Office via email. Once confirmation of a change or cancellation is confirmed by Head Office via email then fees are payable regardless of attendance or not for the set period as outlined in the email.
Please Note new change to Permanent Care:
Permanent Care cannot be cancelled for one off sessions even if two weeks notice is provided. Should you be taking holidays of 6 or more days then provided two weeks notice is supplied in writing to Head Office then your sessions for the required period may be removed.
Changes to Permanent Care WILL NOT be excepted in person at the centre or via text. Changes MUST be emailed to Head Office.
Casual Care:
This type of care is based on an irregular booking that is made more than 24hrs in advance. An irregular booking may occur for a one off sessions or a set block period for a couple of weeks due to other commitments, grandparents going away, work meetings scheduled etc. Casual Care attracts a higher rate (See Fee Policies).
All Casual Care requests are to be emailed to your appropriate KT OOSH Services email address:
Emergency care is classed as any bookings made 24 hours prior to the requested care being provided. i.e. less than 24hrs notice.
Emergency Care may be utilised when plans fall through or as it states, an emergency occurs and you are unable to collect your child. Emergency Care attracts a higher rate to Permanent Care and Casual Care (See Fee Policies).
All Emergency Care requests are to be TEXT directly through to the appropriate OOSH Service Centre Mobile:
Please note: The Centre Mobiles are only monitored during OOSH operating hours and bookings will only be confirmed during these times (6:45am-8:45am / 3pm-6pm on school days). If a text is sent outside the centre’s operational hours then a reply will be sent as soon as the next session commences.