Invoice Changes, Annual Fee Increases + Staff Development Day Charges

INVOICING Changes April 2019

Currently KT OOSH Services charge a family bond and all session charges are in arrears instead of in advance.

Should your child have ongoing permanent bookings then your family bond will be credited to your account and will show as your balance forward on the next invoicing run.  All casually enrolled families will still be required to have a refundable $300.00 family bond held on their account.

Effective from April 2019 KT OOSH will be gradually moving our invoicing system to charge two weeks in advance instead of two weeks in arrears.  The transition into the process will aim to not impact on our families too much as it is over the school holiday period.  Should you feel there maybe an issue during the invoicing change transition then please contact Caitlin Eastman in our Head Office on 8814 7610, our invoicing for April will be as follows:

Tuesday 9th April 2019Families with permanent bookings will have their refundable family bond applied to their outstanding fees as a fee payment and receive a fee invoice covering 25th March through to 21st April being a four week period (includes week 1 of VC) with an opening credit amount equivalent to your originally family bond paid upon enrolment with the service.  This amount will then be deducted from your nominated account Wednesday 10th April 2019 and places your account one week in advance.

Tuesday 23rd April 2019 – Families will receive a fee invoice covering 22nd April to 19th May 2019 being another four week period.  This amount will then be deducted from your nominated account Wednesday 24th April 2019 and places your account two weeks in advance.

Tuesday 7th May 2019 – There will be NO fee invoice sent to families and therefore no fee deductions on Wednesday 8th May 2019.

Tuesday 14th May 2019 – Families will receive a fee invoice covering 20th May to 2nd June 2019 being a two week period.  This amount will be deducted from your nominated account Wednesday 15th May 2019 and places your account two weeks in advance.

PLEASE NOTE………  Your fee statement you receive in advance only estimates your CCS entitlements and this is highlighted on your fee invoice.  Should there be any adjustments to these by centrelink then the adjustments will be adjusted on the following fortnights fee statements. 

From April 2019 Family Bonds will no longer apply as they will have been placed on your accounts as a fee payment.  When our families wish to close there accounts going forward from April 2019 then the last two weeks of care will not be payable if the fees covering this period have already been covered.

ANNUAL FEE Increase + STAFF DEVELOPMENT DAY Charges

After careful review and making numerous operational changes as you may have noticed at our services over the past six month, we are happy to advise that there was NO fee increase January 2019  as per the normal annual increases.  In addition from the commencement of 2019, Before and After School Session fees are no longer payable on Staff Development Days.

The reason we are able to not increase session fees last month and remove the staff development fee policy going forward is due to various operational changes over the past six month, one being the implementation of the Kiosk system to sign the children in and out of the service as it takes a huge amount of data entry and processing to Centrelink away from administration tasks and in turn cut costs which we are passing onto our parents where we can.

We are always looking at ways to reduce costs that we can then pass onto our families and after listening to our families, we thought these two costs would be a good way.  Session fees will be reviewed in June 2019 in line with annual educator award reviews as normal and we will advise parents accordingly if there is going to be any changes.

We always do our best to pass on savings where we can to assist parents and the community.

A full copy of our fees policy resides in our Policy & Procedure folder at the sign in area should you wish to view it.  Should you wish to discuss any of the above further then please feel free to contact head office or email feedback@ktoosh.com.au