To help create a positive, respectful and successful relationship with KT OOSH please read over and be familiar with the information below.
Late Collection Fees Guardians are asked to contact the OOSH Phone if they are going to be late to collect their child. The late fee rate is $10 per child charged in 5 minute increments. Regular lateness will result in termination of care.
Non-Notification Fees – A $5 Non-Notification Fee will be charged to your account, if we are not directly notified of your child being absent from a previously booked session. This fee is also charged when guardian’s fail to advise KT OOSH of requiring a casual care position, prior to the session commencing.
Accounts and Invoicing – Statements are sent via email every 2nd Tuesday with debits occurring the next day, (every 2nd Wednesday). If you believe your statement is incorrect you need to contact the service via email ASAP.
Absences – If your child is going to be absent from a confirmed session guardians must advise via SMS or email (If more then 24hrs notice) to avoid undue stress and a non-notification fee being charged to your account.
Updating Contact Information – It is the responsibility of guardians to ensure that the service is notified of any changes to child health details, contact details or any other relevant information. This can be reported to the service via email.
Special Dietary Requirements – The service must be advised of any child with special dietary requirements or food allergies. It is the responsibility of guardians to provide relevant information, medical items, and alternative meals if necessary. We recommend that meals provided to the service are easy for staff to prepare and similar to what other children at the service will be eating. It is the guardians responsibility to ensure food items are re-stocked and available at all times.
Children requiring Additional Support – Staff will endeavour to cater for all children that require additional support while at the service. In some circumstances outside support is sought to provide the best possible care for the children. It is the guardians responsibility to contact management in order to discuss their child’s needs.